Making a complaint
We aim to provide truly excellent services at all times. However, in the very rare event that our services may not meet your expectations we want to know about it.
We will do our very best to resolve the issue quickly and efficiently and use your complaint to continue to improve the service we provide.
Talk to us first
If you are not happy with the service you’ve received please talk to us first. Tell us why you’re unhappy and what you want us to do to resolve this. Often this will sort the problem out on the spot, without needing to fill in forms or to put your complaint in writing. However, if you are not happy with our response you can make a formal complaint.
Making a formal complaint
If you want to make a formal complaint please email us using the following email address: firstname.lastname@example.org
We’d love to know if you have received great service or if someone has been especially polite or helpful. We will thank the member of staff ourselves and value them for doing a good job.
Whenever someone praises the service, it has a direct impact on our standards, because we want to keep up the good work!
If you would like to provide us with positive feedback about a particular member of staff or any aspect of our services, you can do so by leaving us a testimonial on our website.